Frequently asked questions

Yes. FREE lets you create and keep backups using up to 2 GiB of physical storage without a subscription. If you never request a restore, you never pay.

It is an optional paid service. The price is personal and based on actual account data. Before accepting, your account shows a quote with the total price, service contents and applicable terms. We aim to offer the best possible price without publishing the internal formula.

No. FREE has no automatic charges. You see the complete quote first and then decide whether to accept; during the beta, any assisted-recovery payment is handled manually.

Not yet. PRO is under development: it cannot currently be subscribed to and no price has been announced. Features, terms and availability will be published on the official website before launch.

Version 0.7.9-beta supports Windows 10 and Windows 11 with Windows PowerShell 5.1 or later. It includes both 32-bit and 64-bit Restic and selects the correct engine automatically. Windows on ARM uses built-in emulation: x64 on Windows 11 ARM64 and x86 on Windows 10 ARM64. Windows S mode cannot run this unsigned beta.

The client continues to work on Windows 10. However, ordinary Microsoft support has ended for many editions: use a supported edition, ESU, or plan to move to Windows 11. Application compatibility does not extend operating-system security updates.

Download the ZIP again, extract all files to a local folder and run Installa.cmd there. Do not move individual files. Check the SHA-256 shown on the homepage.

Version 0.7.9-beta is not code-signed yet. Check the SHA-256 before choosing “More info” and “Run anyway”.

No. You only enter your email, choose folders and accept the Terms of Use. The private key shown next is different: it decrypts your backup, is never sent to RansomBackup and cannot be reconstructed by us.

Version 0.7.9 creates a clear printable sheet containing the recovery key, email, computer name, date, Terms version and essential instructions. You can also save a text copy. Keep it offline and separate from the protected PC: anyone holding the key may try to open the backup.

Yes. After the server creates the account, version 0.7.9 stores a local “key confirmation pending” state. If you close the window before printing or saving the sheet, reopening the app shows the same key and lets you complete setup without creating another account. The first backup starts only after confirmation.

A command window may appear during installation. Scheduled backups start hidden afterwards. Contact support if a shell remains open after each backup.

Yes. Use “Manage folders”. Removing a folder stops future backups of that path but does not delete existing snapshots.

The first backup starts immediately after setup. It then runs daily at 18:00 local time and at user sign-in to recover a missed run. The client does not power on or wake the PC: if it is off, asleep or has no signed-in user at 18:00, the run is recovered when it becomes available. Temporary failures are retried three times at 15-minute intervals.

Version 0.7.9 checks the official website and shows a banner only for major releases or updates declared necessary, not for every small patch. The daily backup may also show a rate-limited Windows notification. Nothing is downloaded or installed automatically; the button always opens the official page.

The installer detects the existing setup, waits for any backup to finish, retains the previous application for rollback and replaces only the program. Your account, folders, protected token and recovery key remain unchanged, and first-time setup is not repeated.

No. Restic encrypts content, names and metadata locally, and the private password is not sent.

The account dashboard lists snapshot dates and identifiers reported by the client. Submit a restore request for the chosen snapshot.

The daily BACKUP token cannot download data packs. An approved request returns a temporary RESTORE token, limiting what malware holding ordinary client credentials can do.

No. Keep the key offline, retain another copy and periodically perform a test restore.

No. It is the physical encrypted, deduplicated repository size. Usage depends on actual changed blocks.

About 200 MiB of technical tolerance may finish an in-progress backup. Further uploads are then suspended. PRO is still under development and cannot be subscribed to; for now, you may create a separate archive with another email after considering whether to recover data from the previous one.

Selective Restic pruning needs the private password, which the server does not have. FREE clients deliberately have no delete permission.

After 60 days without qualifying activity it is disabled and quarantined for 7 days, then permanently deleted. Email warnings are helpful but delivery is not guaranteed.

No. It has no third-party analytics, profiling or advertising. Normal security logs are described in the privacy notice.